Return & Refund Policy
Vkreta Seller Services Private Limited
Returns PolicyReturns is a scheme provided by respective sellers directly under this policy in terms of which the option of open box delivery,exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
Under what conditions can I return/ replace my product?
- Groceries & Cosmetics (No returns).
- Wrong product delivered.
- Expired product delivered.
- Damaged product delivered – Physical damage/ tampered product or packaging.
- Incomplete order – missing products.
- Size not fit (For Clothing’s Only).
- For Electronics (Wrong Products Only).
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated within 24 hours from the time of delivered.
- The damaged/ missing product within 24 hours from the time of delivered.
How are returns processed?Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
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