Return Policy
Vkreta Seller Services Private Limited
Returns Policy
Local return policy
Open box delivery .
Please check the product at delivery time ,if you are not satisfy with the product you can return immediately, full amount will be initiate to refund.
Non-Local return policy
Under what conditions can I return/ replace my product?
- Groceries & Cosmetics (No returns).
- Wrong product delivered.
- Expired product delivered.
- Damaged product delivered – Physical damage/ tampered product or packaging.
- Incomplete order – missing products.
- Size not fit (For Clothing’s Only).
- For Electronics (Wrong Products Only).
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated within 24 hours from the time of delivered.
- The damaged/ missing product within 24 hours from the time of delivered.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
For more queries,kindly mail us on "support@vkreta.com"